Warranty & Defective Item Policy
DEFECTIVE MERCHANDISE / WARRANTY CLAIMS
All warranty and defective item claims are ultimately handled in accordance with the manufacturer’s warranty policy. In some cases, our store can assist with the process.
To determine whether your claim should go directly through the manufacturer or be handled through our store, please contact our Warranty Manager:
📱 Text: 647-321-1965
🕒 Hours: Monday–Friday, 10:00 AM – 3:00 PM (EST)
Please include a description of the issue when reaching out.
Shipping Responsibility Warranty & Defective
Warranty coverage applies only to the product, not transportation costs.
Customers are responsible for:
--Shipping costs to the manufacturer or our store
--Return shipping costs after warranty service is completed
Warranty policies do not cover shipping expenses under any circumstances.
Inspection & Diagnosis
No-Charge Evaluation
If the issue can be assessed without disassembling the product (visible defect), our Warranty Manager can inspect it at no charge.
Disassembly / Internal Inspection
If the product must be taken apart to diagnose internal issues not visible externally:
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BBWCT can assist with diagnosis
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Labor rate: $30 per half hour
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Charges apply only when disassembly is required
Case-by-Case Review
Every warranty situation is different. The Warranty Manager will review your specific concern and provide the best course of action once details are received.
Thank you for your understanding and cooperation.