PRE-ORDERED ITEMS
Please Read Carefully
The pre-order cancellation policy is listed on your receipt and is also displayed in your shopping cart prior to checkout & front counter of the store.
Pre-ordered items listed on our website mean the product is not currently in stock and must be ordered from the manufacturer. Pre-orders may take anywhere from a few days to several weeks to arrive.
If you wish to know the ETA of your pre-order, text our Pre-Order Manager at 647-321-1965 between Monday to Friday, 10 AM – 3 PM. He will provide an approximate timeframe based on the manufacturer’s ETA. Please note this is only an estimate.
Pre-Order—Very Important Information
If you have ordered a pre-order product, it will be clearly identified on our website with a large, circular red “Pre-Order” label. When you add the product to your shopping cart, you will also see “Pre-Order” displayed underneath the item before checkout.
Please carefully follow the instructions below. Customers have three full business days, Monday to Friday, to request the cancellation of a pre-ordered product. After this grace period, the product is ordered specifically for the customer and committed with our supplier. It then becomes a final sale and cannot be cancelled or refunded.
If the Pre-Order Manager is unavailable on a Saturday or Sunday, the three-day cancellation period will be extended by one or two additional days, depending on when you text us. You will always receive three full business days, Monday to Friday, to submit your cancellation request or to simply enquire for an update on your pre-order shipment status.
If you do not want to wait for a specific pre-ordered product, please contact us within this cancellation period by following the directions below.
If the supplier is unable to deliver the product to our warehouse within 90 days so that it can be shipped to you, a full refund will be issued for that specific pre-ordered product on your order.
Immediately after placing your order, your Thank You Confirmation clearly explains that our dedicated text support line is available seven days a week, for a total of 35 hours each week. If you would like an update on your pre-order, simply text us with your name and order number.
You can even schedule a text message on your iPhone or Android device to be sent automatically at 10:00 a.m. if that is more convenient.
A simple message such as:
“Hi, this is my order number. I placed my order on this date. Could you please provide an update on my pre-order?”
is all that is required.
One of our managers will respond during operating hours, usually on the same day, and provide the most current information available. This may include confirmation that your product is on order, its estimated arrival timeframe, or any updates received from the manufacturer or distributor.
Your receipt also clearly explains that pre-ordered products are ordered specifically from the manufacturer or distributor. Depending on supplier availability, a product may arrive within one week, two to three weeks, 30 days, or occasionally longer. If you would like a more accurate estimate at any time, simply text our support line and we will provide the most up-to-date information available.
Communication has changed over the years. In the 1990s, businesses relied on fax machines. From the early 2000s until approximately 2020, email became the primary form of communication. Today, SMS text messaging has become one of the fastest and most convenient ways to communicate.
Modern smartphones also allow you to schedule text messages to be sent automatically at a specific time. This makes it easy to contact a business during its operating hours or set a reminder without disturbing anyone outside those hours.
There is well over $200 million worth of RC hobby products available throughout the industry. No single hobby store—and not even every hobby store in Canada combined—could realistically keep every product in stock at all times.
That is why we clearly identify pre-order products before checkout, on your order confirmation and within our published Pre-Order Policy. Before completing your purchase, customers are directed to review the Pre-Order Policy on our website. This policy also explains the three-business-day cancellation period before we commit the order with our supplier.
Our text support system is intentionally designed to keep all customer communication in writing. This allows seven different managers, including our pre-order, shipping, accounting, advertising, customer service, online, store and inventory-related managers, to access the same conversation. These managers can also track packages and inventory across our three facilities.
If one manager is unavailable, another manager can immediately review the conversation and continue assisting you without requiring you to repeat the information. This shared communication system provides faster, more consistent and more accurate service than traditional email, which can often take several days to receive a response.
Our goal is to provide complete transparency throughout the ordering process. By clearly identifying pre-order products, providing several reminders throughout checkout, maintaining a dedicated text support line and making multiple managers available to assist, we strive to ensure that every customer has a simple and reliable way to receive updates whenever needed.
Important Final Sale Policy on Pre-Ordered Items
(Please Read Carefully)
Once a pre-order is placed, customers have up to 3 days from date of purchase to cancel the order.
This is because payment is sent to the supplier to secure and lock in the specific product for you. Once this process begins, the order cannot be cancelled or refunded, except under the 90 DAYS refund policy outlined below for Category 3 (Special Order) items.
We strongly recommend confirming timelines before the 3-day cancellation window expires so you can make an informed decision about whether to proceed or cancel.
If your order is past the three day window, your complete order is a final sale as we will be holding other items on your order without being able to sell them to other customers.
Pre-order cancellation special request
You may request a cancellation through our Pre-Order Manager. If you choose not to proceed with the product at that time, we can return it to the manufacturer on your behalf, subject to a 25% restocking fee. This fee covers the manufacturer’s restocking charges.
Pre-Order Manager via TEXT LINE support:
📱 647-321-1965🕒 Monday–Friday | 10:00 AM – 3:00 PM (Eastern Time)
In-store pre-order purchases may be cancelled via text. Refunds are issued in store only, at the cash counter, to the original method of payment.
More information about Pre-Order items
and what does Pre-Order mean on our website & in store?
Pre-Order Categories & Timelines
As you may know, our store has access to over $100 million worth of hobby products across multiple manufacturers. While it’s not possible for us to stock every item at all times, we are able to special order most products within a reasonable timeframe. The information below explains how pre-ordered products are categorized and what timelines you can expect.
All pre-orders placed on our website fall into one of the following three categories:
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1. In-Transit from Supplier
The product is already on its way from the supplier to our store or warehouse.
Estimated arrival: 4–7 business days
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2. Manufacturer In-Stock (Available to Order)
The product is currently in stock at the manufacturer and can be ordered into our store or warehouse.
Estimated arrival: 5–10 business days
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3. Special Order / Manufacturer Backorder
The product is currently out of stock at the manufacturer and is placed as a special order.
Estimated arrival: WEEKS to 3 MONTHS
If the product does not arrive at our store or warehouse within 90 DAYS, a full refund will be issued. — no questions asked. If we get notification from supplier that this product is discontinued before the 90 DAYS we will reach out to the customer and issue a refund.
Effective January 1, 2026, all new pre-orders are subject to our updated Pre-Order Policy.
Orders Containing Pre-Order Items:
If your order contains one or more pre-order items, the entire order will be classified as a pre-order order. Any in-stock items included in the same order will also assume pre-order status and will be subject to all applicable pre-order terms, conditions, policies, processing timelines, and fulfillment procedures. The order will remain on hold and will not ship until all items within the order are available for fulfillment.
If you would like your in-stock items shipped separately before the arrival of your pre-order item(s), separate shipping arrangements may be available at an additional cost. Please contact the Shipping Manager on the text line to discuss available options, shipping costs, and to arrange separate shipment of eligible in-stock items.
If your order contains pre-order items, all items will be held until they arrive at the fulfillment location closest to your shipping address. This may include our Toronto warehouse, British Columbia warehouse, or Mississauga retail store.
Once all items have arrived, your order will be shipped together.
If you prefer to receive in-stock items sooner, you may request a split shipment by texting our Support Line at 647-321-1965, Monday - Friday, between 10 am to 3 pm EST.
Additional shipping charges will apply and will vary based on factors such as product size, shipping destination, insurance requirements, and shipping speed. Any additional costs will be provided via text message and/or email for approval before shipment.
Once payment for the additional shipping charges is received, the requested items will be shipped to the address provided on your order.
Any pre-orders placed in 2025 will continue to follow the original pre-order policy listed below OR on your receipt at the time of purchase.
If you have any questions or need clarification, please contact our Pre-Order Manager, who will be happy to assist you.