PRE-ORDERED ITEMS

Please Read Carefully 

The pre-order cancellation policy is listed on your receipt and is also displayed in your shopping cart prior to checkout & front counter of the store.

Pre-ordered items listed on our website mean the product is not currently in stock and must be ordered from the manufacturer. Pre-orders may take anywhere from a few days to several weeks to arrive.

If you wish to know the ETA of your pre-order, text our Pre-Order Manager at 647-321-1965 between Monday to Friday, 10 AM – 3 PM. He will provide an approximate timeframe based on the manufacturer’s ETA. Please note this is only an estimate.

Important Final Sale Policy on Pre-Ordered Items

 (Please Read Carefully)

Once a pre-order is placed, customers have up to 3 days from date of purchase to cancel the order.

This is because payment is sent to the supplier to secure and lock in the specific product for you. Once this process begins, the order cannot be cancelled or refunded, except under the 90 DAYS  refund policy outlined below for Category 3 (Special Order) items.
We strongly recommend confirming timelines before the 3-day cancellation window expires so you can make an informed decision about whether to proceed or cancel.

If your order is past the three day window, your complete order is a final sale as we will be holding other items on your order without being able to sell them to other customers. 

Pre-order cancellation special request

You may request a cancellation through our Pre-Order Manager. If you choose not to proceed with the product at that time, we can return it to the manufacturer on your behalf, subject to a 25% restocking fee. This fee covers the manufacturer’s restocking charges.

Pre-Order Manager via TEXT LINE support:

📱 647-321-1965🕒 Monday–Friday | 10:00 AM – 3:00 PM (Eastern Time)

In-store pre-order purchases may be cancelled via text. Refunds are issued in store only, at the cash counter, to the original method of payment.

More information about Pre-Order items 

and what does Pre-Order mean on our website & in store?

 Pre-Order Categories & Timelines

As you may know, our store has access to over $100 million worth of hobby products across multiple manufacturers. While it’s not possible for us to stock every item at all times, we are able to special order most products within a reasonable timeframe. The information below explains how pre-ordered products are categorized and what timelines you can expect.

All pre-orders placed on our website fall into one of the following three categories:

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1. In-Transit from Supplier

The product is already on its way from the supplier to our store or warehouse.

Estimated arrival: 4–7 business days

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2. Manufacturer In-Stock (Available to Order)

The product is currently in stock at the manufacturer and can be ordered into our store or warehouse.

Estimated arrival: 5–10 business days

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3. Special Order / Manufacturer Backorder

The product is currently out of stock at the manufacturer and is placed as a special order.

Estimated arrival: WEEKS to 3 MONTHS

If the product does not arrive at our store or warehouse within 90 DAYS, a full refund will be issued. — no questions asked. If we get notification from supplier that this product is discontinued before the 90 DAYS we will reach out to the customer and issue a refund.

Effective January 1, 2026, all new pre-orders are subject to our updated Pre-Order Policy.

Orders Containing Pre-Order Items:

If your order contains one or more pre-order items, the entire order will be classified as a pre-order order. Any in-stock items included in the same order will also assume pre-order status and will be subject to all applicable pre-order terms, conditions, policies, processing timelines, and fulfillment procedures. The order will remain on hold and will not ship until all items within the order are available for fulfillment.

If you would like your in-stock items shipped separately before the arrival of your pre-order item(s), separate shipping arrangements may be available at an additional cost. Please contact the Shipping Manager on the text line to discuss available options, shipping costs, and to arrange separate shipment of eligible in-stock items.

If your order contains pre-order items, all items will be held until they arrive at the fulfillment location closest to your shipping address.  This may include our Toronto warehouse, British Columbia warehouse, or Mississauga retail store.

Once all items have arrived, your order will be shipped together.

If you prefer to receive in-stock items sooner, you may request a split shipment by texting our Support Line at 647-321-1965, Monday - Friday, between 10 am to 3 pm EST.

Additional shipping charges will apply and will vary based on factors such as product size, shipping destination, insurance requirements, and shipping speed. Any additional costs will be provided via text message and/or email for approval before shipment.

Once payment for the additional shipping charges is received, the requested items will be shipped to the address provided on your order.

Any pre-orders placed in 2025 will continue to follow the original pre-order policy listed below OR on your receipt at the time of purchase.

If you have any questions or need clarification, please contact our Pre-Order Manager, who will be happy to assist you.