PRE-ORDERED ITEMS
Please Read Carefully
The pre-order cancellation policy is listed on your receipt and is also displayed in your shopping cart prior to checkout & front counter of the store.
Pre-ordered items listed on our website mean the product is not currently in stock and must be ordered from the manufacturer. Pre-orders may take anywhere from a few days to several weeks to arrive.
If you wish to know the ETA of your pre-order, text our Pre-Order Manager at 647-321-1965 between Monday to Friday, 11 AM – 4 PM. He will provide an approximate timeframe based on the manufacturer’s ETA. Please note this is only an estimate.
Important Final Sale Policy on Pre-Ordered Items
(Please Read Carefully)
Once a pre-order is placed, customers have up to 3 days from date of purchase to cancel the order.
This is because payment is sent to the supplier to secure and lock in the specific product for you. Once this process begins, the order cannot be cancelled or refunded, except under the 90 DAYS refund policy outlined below for Category 3 (Special Order) items.
We strongly recommend confirming timelines before the 3-day cancellation window expires so you can make an informed decision about whether to proceed or cancel.
If your order is past the three day window, your complete order is a final sale as we will be holding other items on your order without being able to sell them to other customers.
Need an Update on Your Pre-Order?
For the most accurate and up-to-date information, please contact our Pre-Order Manager via TEXT LINE support:
📱 647-321-1965🕒 Monday–Friday | 11:00 AM – 4:00 PM (Eastern Time)
Please include:
- Your order number (if already ordered), or
- The product or part number (if inquiring before placing an order)
The Pre-Order Manager will check directly with the supplier and confirm which of the three categories your product falls under, along with the most accurate timeline available.
Pre-order cancellation special request
You may request a cancellation through our Pre-Order Manager. If you choose not to proceed with the product at that time, we can return it to the manufacturer on your behalf, subject to a 25% restocking fee. This fee covers the manufacturer’s restocking charges.
Pre-Order Manager via TEXT LINE support:
📱 647-321-1965🕒 Monday–Friday | 11:00 AM – 4:00 PM (Eastern Time)
In-store pre-order purchases may be cancelled via text. Refunds are issued in store only, at the cash counter, to the original method of payment.
More information about Pre-Order items
and what does Pre-Order mean on our website & in store?
Pre-Order Categories & Timelines
As you may know, our store has access to over $100 million worth of hobby products across multiple manufacturers. While it’s not possible for us to stock every item at all times, we are able to special order most products within a reasonable timeframe. The information below explains how pre-ordered products are categorized and what timelines you can expect.
All pre-orders placed on our website fall into one of the following three categories:
———————————
1. In-Transit from Supplier
The product is already on its way from the supplier to our store or warehouse.
Estimated arrival: 4–7 business days
———————————
2. Manufacturer In-Stock (Available to Order)
The product is currently in stock at the manufacturer and can be ordered into our store or warehouse.
Estimated arrival: 5–10 business days
———————————
3. Special Order / Manufacturer Backorder
The product is currently out of stock at the manufacturer and is placed as a special order.
Estimated arrival: Several DAYS to several WEEKS
If the product does not arrive at our store or warehouse within 90 DAYS, a full refund will be issued. — no questions asked. If we get notification from supplier that this product is discontinued before the 90 DAYS we will reach out to the customer and issue a refund.