Products marked “PRE-ORDER” are NOT IN STOCK at either warehouse or our retail store and must be ordered from the manufacturer.Please read the pre-order terms, conditions, and delivery timelines below before purchasing
The pre-order cancellation policy is listed on your receipt and is also displayed in your shopping cart prior to checkout & front counter of the store. Pre-ordered items listed on our website mean the product is not currently in stock and must be ordered from the manufacturer. If you wish to know the ETA of your pre-order, text our Pre-Order Manager at 647-321-1965 between 10 AM – 3 PM EST He will provide an approximate timeframe based on the manufacturer’s ETA. Please note this is only an estimate.
Important Pre-Ordered Items
Once a pre-order is placed, customers have up to 3 days from date of purchase to cancel the order. This is because payment is sent to the supplier to secure and lock in the specific product for you.
If you would like an update on your pre-order, simply text us with your name and order number.
Pre-Order Manager via TEXT LINE support:
📱 647-321-1965🕒 Monday–Friday | 10:00 AM – 3:00 PM (Eastern Time)
Orders Containing Pre-Order Items:
If your order contains one or more pre-order items, the entire order will be classified as a pre-order order. Any in-stock items included in the same order will also assume pre-order status and will be subject to all applicable pre-order terms, conditions, policies, processing timelines, and fulfillment procedures. The order will remain on hold and will not ship until all items within the order are available for fulfillment.
You may request a split shipment
If you would like your in-stock items shipped separately before the arrival of your pre-order item(s), separate shipping arrangements may be available at an additional cost. Please contact the Shipping Manager on the text line to discuss available options, shipping costs, and to arrange separate shipment of eligible in-stock items.
Once payment for the additional shipping charges is received, the requested items will be shipped to the address provided on your order.
IMPORTANT NOTICE FOR CUSTOMERS FROM SHOP APP
Please note: The Shop app does not display whether an item is in stock or pre-order. We recommend visiting our website to confirm availability before or after placing your order.
