RETURNS or PRE-ORDERD Policy
Pre-ordered items can be canceled within 5 days from date of purchase.
(CANCELING PROCEDURE) :
Please E-MAIL SALES@BIGBOYSWITHCOOLTOYS.CA your order # and instructions to cancel this order.
This is the only way to CANCEL YOUR ORDER.After 5 days this is final sale. As BBWCT has ordered this product specifically for you . NO refunds after 5 days unless manufactures backorder exceeds a period of 120 days from date of purchase.
Products that are factory sealed are eligible for a full refund within 7 days of purchase (excluding liquids, Batteries & electronics ). All discontinued products on clearance are Final Sale. Store credit within 15 days of purchase with in the same conditions listed above apply. ****AFTER 15 DAYS ALL SALES ARE FINAL ****
All items being returned must be in new condition, remain unused, and must be in the original packaging. Once an item has been used we will not accept a return for any reason including potential warranty concerns. Some items are subject to the special conditions, please see below.
The original manufacturer, not Big Boys with Cool Toys, is responsible for all manufacturing defects and liabilities in their product.
If you receive a product that is damaged or thought to be defective out of the package, bring it to us before putting it into service and we can help determine if a manufacturer's defect does exist. Big boys With Cool Toys will repair or replace the item at our discretion based on standard practices that each manufacturer sets forth. Please be aware that items of a technical nature such as electronics and engines are serviced or warrantied only by an authorized service center and may have to be sent away for evaluation or repair.
All warranty on product is handled through manufacturer.
If you find a part is missing from your product, please contact us within 7 days from the date of invoice. On your behalf, we will contact the manufacturer to obtain a replacement item . We strictly adhere to a "No Tamper policy which means we will not remove a component from a product to address warranty or missing part concerns. This ensures you as the customer always get a factory new condition product from Big Boys With Cool Toys.
Certain items cannot be returned. This includes all Software, Glue, Paint, Batteries, Glow Plugs, Plastic Models, Rocket Engines/Igniters, Science or Activity kits, Games, fuel ,and Electronics.
On Line Returns:
All online returns please follow this procedure within 7 days of placing your order for returns, text your order number and reason for your return to 647-321-1965. And you will get response back within 24 Hours how to proceed with your specify return. NOTE : Only factory sealed product is eligible for return. Certain items cannot be returned. This includes all Software, Glue, Paint, Batteries, Glow Plugs, Plastic Models, Rocket Engines/Igniters, Science or Activity kits, Games, fuel ,and Electronics.
Pre-ordered items paid for in full
All pre-ordered items are debited from the customers form of payment as soon as the customer completes the transaction on our website or at point of sale . Within 5 days of making their purchase. The customer can request by email to cancel their pre-ordered item with no penalty and full money back. A customer can request a full money back prior to BBWCT sending the money to the supplier and ordering the product but only within 5 days from time of purchase. Otherwise the transaction is complete and a final sale.
Failing to deliver a pre-ordered item within 90 days
If a pre-ordered item cannot be delivered because of manufacturing problems The customer will receive there full money, after a set out 120 days. If the manufacture cannot produce the product and have it delivered to BBWCT within 120 days BBWCT customer will at that point receive A full refund debited onto the form of payment they used on their initial purchase .Including any shipping or taxes will be refunded to the Customer as well .Once a refund has been issued this process may take between 3 and 10 business days for it to show back up onto the customers method of payment .
In Store Returns:
When returning an item to one of our retail locations one of the following conditions must be met in addition to those mentioned above:
- You must provide the original invoice showing the item being returned, dated within the previous 7 days.
- Or, if you are a customer that is in our system with an account, your purchases will be recorded on your account and we can produce a return from those records. Again, the purchase must have been made within the last 7days for the system to allow the return to happen. If there is no record of you having purchased the item, the item cannot be returned.
Once gift cards have been purchased, they may not be returned for cash. The value of the card must be applied to the purchase of a product.
Any product that is purchased with a gift card and subsequently returned, the refund will be issued by the same means as it was originally paid. If some of the purchase was paid by gift card, the same amount will be reapplied to the gift card.
Purchases Using Coupon/Promo Code Discounts
Please be advised, returning a product that was purchased with a promo code discount may result in a reduction of the original price when returning the item. once Coupon and promo discount are used can not be returned to the customer. All coupons and promo discounts are one time use only.
Discontinued and Clearance/Stock Reduction items cannot be returned. All sales on these products are final.