STORE POLICIES

 

Return Policy – Online Store - Sealed Products Only

Holiday Return or Exchange  

Purchases made between November 15, 2025 and December 31, 2025 are eligible for returns or exchanges ONLY between January 2 ,2026 and February 2, 2026. (Factory sealed items only) No exchanges or returns will be accepted before January 2 ,2026.

If you have placed an online order and it has already shipped, shipping charges will not be refunded. Once your order leaves our building, it becomes the customer’s responsibility to ship it back to us.

For any returns, please text 647-321-1965 to request an RMA number.
You will be asked to provide:

• Your original invoice number

• Photos showing the product is factory sealed before returning it

Once you ship your order back, please send us the tracking number via text (SMS) to 647-321-1965.

After we receive and inspect your return, a refund will be issued minus outbound shipping charges and a restocking fee.

• Within the 30 days return window: A 10% restocking fee applies to all online returns.

• Alternatively, you may choose store credit within 30 days — no restocking fee will apply, and an electronic gift card will be emailed to you.

Products that are final sale:

• Liquids

• Batteries

• Chargers

• ESCs or Servos

• Any sale made with discounts or promotions

Sealed Products Only:
All other items on your order may be returned with management approval BETWEEN. January 2 ,2026 and February 2, 2026.

 

Return Policy – In Store - Sealed Products Only

Holiday Return or Exchange  

Purchases made between November 15, 2025 and December 31, 2025 are eligible for returns or exchanges ONLY between January 2 ,2026 and February 2, 2026. (Factory sealed items only) No exchanges or returns will be accepted before January 2 ,2026.

(Full Refund within 15 Days) JAN 2nd,2026  TO  JAN 17th,2026
(Store Credit within 30 Days) JAN 2nd,2026  TO  FEB 2nd,2026
Sealed Products Only

All items being returned must be in new condition, unused, and in their original packaging.
Once an item has been opened or used, it will not be accepted for return under any circumstance, including warranty concerns.

Some items are subject to special conditions — please review the details below.

Products that are Final Sale:

• Liquids
• Batteries
• Chargers
• ESCs or Servos
• Any sale made with discounts or promotions

These terms are clearly displayed at the front register, along with  signage   reminding customers to read  Return Policy  before making a purchase.

After Feb 2nd ,2026, all sales are final for Holiday return or exchange

The return period begins on JAN 2nd ,2026 — counted as Day 1.

 

PRE-ORDERED ITEMS

Pre-ordered items listed on our website mean the product is not currently in stock and must be ordered from the manufacturer. Pre-orders may take anywhere from a few weeks to several months to arrive.

If you wish to know the ETA of your pre-order, text our Pre-Order Manager at 647-321-1965 between Monday to Friday, 11 AM – 4 PM. He will provide an approximate timeframe (a few days, weeks, or months) based on the manufacturer’s system. Please note this is only an estimate.

You may cancel a pre-order within 3 days of purchase by texting your order number and cancellation request to 647-321-1965 ONLY BETWEEN 11AM -4PM EST  7 DAYS A WEEK .  After 3 days, the pre-order becomes final sale, as payment has been made to the manufacturer to allocate the product for our store on your behalf. Refunds for manufacturer delays beyond 180 days will include the product price, taxes, and shipping, processed back to your original form of payment within 3–10 business days after issuance.

Orders containing pre-ordered items will not ship until all items are available. If you want in-stock items shipped before the pre-ordered item arrives, you may request separate shipping at your own cost by texting 647-321-1965.

 

DISCOUNTED SALES AND PROMOTIONS 

All discounted or sale items are FINAL SALE. This includes rewards or loyalty points discounts, coupon discounts (5%, 10%, etc.), and holiday promotions such as Labour Day, Black Friday, and Show Prices. Coupons and discounts cannot be backdated or applied to previous purchases.

 

PAYMENT INFORMATION

 Our website uses a secure third-party payment system equivalent in safety to Canadian banking standards. Your payment and credit card information is not stored on any BBWCT system. All orders are charged immediately upon checkout.

 

ONLINE ORDERS – IN-STORE PICKUP

Orders selected for in-store pickup will be held for up to 90 days in our online department. After 90 days from notification, BBWCT reserves the right to discard or donate unclaimed items to charity.

In the absence of any communication from the customer for a continuous period of 90 days, the product shall be deemed abandoned. We will retain the item for up to 90 days, after which it may be disposed of at our sole discretion without further notice.

The customer will received an email that their product is ready for pick up. that is day 1 OUT OF THE 90 DAYS  

Please note: That if you have picked Store pick up, please wait for an email confirmation before heading to the store as the Online department both warehouses have to arrange that all product is ready and waiting at the store, including all or any pre-ordered items before this email is sent out.

 

If your online order has a pre-order item it will wait for the final pre-order item before all products are shipped out of either warehouse unless you request to pay for separate shipping to split your order by texting our online TEXT LINE and asking the Online manager or shipping to split your order .

HOW TO CANCEL AN ONLINE ORDER (NOT YET SHIPPED) 

Orders that are in stock and not yet shipped can be canceled within 7 days for a full refund by texting 647-321-1965 (available 7 days a week, 11 AM – 4 PM EST). Cancellation requests after 7 days incur a 10% restocking fee. Orders containing pre-ordered items follow the Pre-Order Policy. Unless they are final sale items/discounted items, orders can not be cancelled. In the absence of any communication from the customer for a continuous period of 90 days, the product shall be deemed abandoned. We will retain the item for up to 90 days, after which it may be disposed of at our sole discretion without further notice.

DEFECTIVE MERCHANDISE / WARRANTY CLAIMS

All warranty or defective item claims are handled directly by the manufacturer. Customers are responsible for shipping costs for all warranty claims. BBWCT can assist in diagnosing issues, but labor costs apply at a rate of  $30 per half hour.

 

SHIPPING INSURANCE OPTIONS

Shipping carriers automatically provide coverage of up to $100 for any loss or damage in transit.

For full insurance coverage, please text 647-321-1965 between 11 AM – 4 PM (7 days a week) to request an insurance quote before your order ships.

You may also request an optional signature requirement for an additional $10 to ensure your package is not left unattended upon delivery.

If you choose not to purchase additional insurance, you acknowledge that you are fully responsible for any loss or damage that occurs after the shipment leaves our facility. In such cases, you cannot file a chargeback or dispute on any form of payment.

Once a product leaves our building, it carries only $100 of carrier coverage, unless full insurance coverage was purchased in advance.

 

FREE SHIPPING POLICY

General Terms

Free shipping applies only to parts orders over $99.99 (before taxes).
This offer is strictly for qualifying parts, not large items such as RC trucks, cars, planes, or boats.

When free shipping is offered, conditions apply as outlined below.

Free Shipping Eligibility

• Applies only to parcels that measure approximately 28 cm x 24 cm x 4 cm (bubble mailer) and weigh no more than 100 grams.
• Oversized, hazardous, or special-handling items may incur a processing fee. An invoice will be sent to you if applicable.
• A $19.99 insurance fee is added to all orders with free shipping to cover full protection against loss or damage during transit.
• If you order large items (e.g., RC trucks, cars, planes, or boats), you must select the correct shipping option during checkout.
• Choosing the wrong option (e.g., selecting “Free Shipping” on oversized items) will result in an additional invoice that must be paid before your order ships.
• Shipping calculations at checkout are estimates only. Due to varying box sizes, weights, and dimensions, extra charges may apply.
• Faster shipping methods may also carry additional costs.

Free Shipping Limitations

• Cannot be combined with any other offers, promotions, or discounted items.
• Does not include oversized shipping fees — customers will be invoiced separately for oversize charges.
• Available for Canadian addresses only.
• Hazardous materials (fuel, glue, oil, rockets, batteries, liquids) are not eligible for free shipping and will incur standard shipping fees.
• Free shipping uses standard Purolator or Canada Post delivery (5–14 business days), depending on your location.
• Some remote or rural areas (e.g., Yukon, Northwest Territories, and other small towns) are excluded from free shipping.
• If your city or postal code does not qualify for free shipping at checkout, please contact our text support line to confirm eligibility.

 

 

 

PROMOTIONAL SALES / REBATES / COUPONS 

Promotions and coupons cannot be backdated. Loyalty points or percentage coupons cannot be combined with sale programs such as Black Friday. If both are applied, BBWCT reserves the right to refund the order in full or the customer pays back one of the discounts used. 

 

WRONG ADDRESSES ENTERED ONLINE 

If the customer enters an incorrect address, any reshipping costs will be charged to the customer.

 

 GIFT CARDS

  Gift cards cannot be exchanged for cash. Refunds for purchases made with gift cards will be reissued to the same card. Gift cards cannot be replaced if lost.

 

 DISCONTINUED / CLEARANCE / STOCK REDUCTION ITEMS

  All discontinued or clearance items are FINAL SALE and cannot be returned.

 

 CUSTOMER SUPPORT 

 For any questions or concerns, text 647-321-1965. Our team is available 7 days a week, 11 AM – 4 PM EST. Please note: Any texts sent outside of operating hours will be automatically deleted and cannot be retrieved. Big Boys With Cool Toys reserves the right to modify or update store policies at any time without prior notice.