Subject to the following Terms and Conditions, you may return any regularly stocked product, within 7 days from date of invoice for a refund or 15 days for credit to an alternate purchase.
Special Order, Discontinued and Clearance/Stock Reduction items cannot be returned. All sales on these products are final.
All items being returned must be in new condition, remain unused, and must be in the original packaging. Once an item has been used we will not accept a return for any reason including potential warranty concerns. Some items are subject to the special conditions, please see below.
The original manufacturer, not Big Boys with Cool Toys, is responsible for all manufacturing defects and liabilities in their product.
If you receive a product that is damaged or thought to be defective out of the package, bring it to us before putting it into service and we can help determine if a manufacturer's defect does exist. Big boys With Cool Toys will repair or replace the item at our discretion based on standard practices that each manufacturer sets forth. Please be aware that items of a technical nature such as electronics and engines are serviced or warrantied only by an authorized service center and may have to be sent away for evaluation or repair.
As a courtesy to the customer, if, within 7 days of purchase, a warrantied problem is encountered after the item is put into service and has been subject to normal use, we will contact the manufacturer on your behalf and do our best to resolve the problem. We will not simply replace the item as the manufacturer may choose to repair your item and return it to us. After 15 days from the date of invoice or in instances where the item has been misused or modified in any way other than that intended by the original manufacturer you will need to contact them directly for warranty service.
If you find a part is missing from your product, please contact us within 15 days from the date of invoice. On your behalf, we will contact the manufacturer to obtain a replacement item or, at our discretion, choose to replace the item from our existing inventory. We strictly adhere to a "No Tamper policy which means we will not remove a component from a product to address warranty or missing part concerns. This ensures you as the customer always get a factory new condition product from Big Boys With Cool Toys.
Certain items cannot be returned. This includes all Software, Glue, Paint, Batteries, Glow Plugs, Plastic Models, Rocket Engines/Igniters, Science or Activity kits, Games, Candles and Electronics.
Mail Order Returns:
If you want to return something, please do not mark on, or damage the product packaging in any way. Remember, the item must be in new condition. We protect all shipments with additional packaging when shipping to you, we ask for the same courtesy in return. It is amazing how many people just throw a label or scrawl an address on the product itself to return it and expect to get a refund! It would not be credited with a full refund as chances are we would have to sell it at 'scratch and dent' prices.
If the return is an item that we shipped to you incorrectly we will credit you with the cost of shipping the returned item. For all other returns, return shipping will be borne by the sender.
In Store Returns:
When returning an item to one of our retail locations one of the following conditions must be met in addition to those mentioned above:
- You must provide the original invoice showing the item being returned, dated within the previous 15 days.
- Or, if you are a customer that is in our system with an account, your purchases will be recorded on your account and we can produce a return from those records. Again, the purchase must have been made within the last 15 days for the system to allow the return to happen. If there is no record of you having purchased the item, the item cannot be returned.
Once gift cards have been purchased, they may not be returned for cash. The value of the card must be applied to the purchase of a product.
Any product that is purchased with a gift card and subsequently returned, the refund will be issued by the same means as it was originally paid. If some of the purchase was paid by gift card, the same amount will be reapplied to the gift card.
Purchases Using Coupon/Promo Code Discounts
Please be advised, returning a product that was purchased with a promo code discount may result in a reduction of the amount of discount that applies to the original order. The amount of credit applied or refund issued may be adjusted to reflect this lesser discount earned on that order.