Refund policy

Return Policy – Online Store - Sealed Products Only

If you have placed an online order and it has already shipped, shipping charges will not be refunded. Once your order leaves our building, it becomes the customer’s responsibility to ship it back to us.

For any returns, please text 647-321-1965 to request an RMA number.
You will be asked to provide:

  • Your original invoice number
  • Photos showing the product is factory sealed before returning it

Once you ship your order back, please send us the tracking number via text (SMS) to 647-321-1965.

After we receive and inspect your return, a refund will be issued minus outbound shipping charges and a restocking fee.

  • Within 30 days of purchase: A 15% restocking fee applies to all online returns.
  • Alternatively, you may choose store credit within 30 days — no restocking fee will apply, and an electronic gift card will be emailed to you.

Products that are final sale:

  • Liquids
  • Batteries
  • Chargers
  • ESCs or Servos
  • Any sale made with discounts or promotions
  • PRE-ORDER ITEMS

Sealed Products Only:
All other items on your order may be returned with management approval within 30 days of purchase.
After 30 days (starting on the 31st day), all sales become final.

 

Return Policy – In Store - Sealed Products Only

(Full Refund within 15 Days)
(Store Credit within 30 Days)
Sealed Products Only

All items being returned must be in new condition, unused, and in their original packaging.
Once an item has been opened or used, it will not be accepted for return under any circumstance, including warranty concerns.

Some items are subject to special conditions — please review the details below.

Products that are Final Sale:

  • Liquids
  • Batteries
  • Chargers
  • ESCs or Servos
  • Any sale made with discounts or promotions
  • PRE-ORDER ITEMS

These terms are clearly displayed at the front register, along with neon signage reminding customers to read before making a purchase.

After 30 days, all sales are final.
The return period begins on the date of purchase shown on your receipt — counted as Day 1.

 

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HOW TO CANCEL AN ONLINE ORDER

🔧 CANCELLATIONS

  • Requests must be made via Text Only

  • Emails or calls can not be used for order modifications or cancellations for online orders, because our text-line is the main centralized system, connecting all managers available to answer  all  questions, modifications and cancellations.

Text line 

📱 Text: 647-321-1965
🕒 Hours: 7 Days a Week  | 10:00 AM – 3:00 PM (EST)
⏱ Response Time: 1–2 hours

⚠️ IMPORTANT CONDITIONS:

CUSTOMERS HAVE A FREE CANCELLATION WINDOW OF

24 HOURS FROM THE TIME THEY PLACED THEIR ORDER, 

WITH NO RESTOCKING FEE.

We understand that plans can change, and we aim to make the process as simple and transparent as possible.

📲 Important:
For any cancellation or modification requests (within 24 hours or after), you must contact us through our management text line. This is the only way we can process changes quickly and accurately.

Free Cancellation (Within 24 Hours):

  • You will receive a full refund with no restocking fee, as long as your request is submitted with in the time lines  

After 24 Hours:
Once the 24-hour window has passed, your order may already be in processing.

  • A 15% restocking fee will apply to any cancellations.
  • You will receive an 85% refund once your cancellation is confirmed.

Refund Timeline:

  • Refunds are processed within 72 hours of cancellation confirmation.
  • After processing, please allow 5–10 business days for your credit card provider to complete the transaction on their end.

✔️ Orders Not Eligible for Cancellation

The following orders are not eligible for cancellation:

  • Discounted  items
  • Final sale products
  • Orders that have already been picked up by the carrier within 24 hour window.
  • Pre-ordered items (not eligible for cancellation after 3 days from the date the order is placed)

 

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