Return Policy 

Online 

Sealed Products Only

If you have placed an online order and it has already shipped, shipping charges will not be refunded. Once your order leaves our building, it becomes the customer’s responsibility to ship it back to us.

For any returns, please text 647-321-1965 to request an RMA number.
You will be asked to provide:

• Your original invoice number
• Photos showing the product is factory sealed  before returning it

Once you ship your order back, please send us the tracking number via text (SMS) to 647-321-1965.

After we receive and inspect your return, a refund will be issued minus outbound shipping charges and a restocking fee.

• Within 30 days of purchase: A 10% restocking fee on total order applies to all online returns.
• Alternatively, you may choose store credit within 30 days — no restocking fee will apply, and an electronic gift card will be emailed to you.

Products that are final sale:

• Liquids
• Batteries
• Chargers
• ESCs or Servos
• Any sale made with discounts or promotions
• PRE-ORDER ITEMS

Sealed Products Only:
All other items on your order may be returned with management approval within 30 days of purchase.
After 30 days (starting on the 31st day), all sales become final.

 

In Store

(Full Refund within 30 Days)
Sealed Products Only

All items being returned must be in new condition, unused, and in their original packaging.
Once an item has been opened or used, it will not be accepted for return under any circumstance, including warranty concerns.

Some items are subject to special conditions — please review the details below.

Products that are Final Sale:

• Liquids
• Batteries
• Chargers
• ESCs or Servos
• Any sale made with discounts or promotions
• PRE-ORDER ITEMS

These terms are clearly displayed at the front register, along with neon signage reminding customers to read before making a purchase.

After 30 days, all sales are final.
The return period begins on the date of purchase shown on your receipt — counted as Day 1.

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DISCOUNTED SALES AND PROMOTIONS 

All discounted or sale items are FINAL SALE. This includes rewards or loyalty points discounts, coupon discounts (5%, 10% ,20% etc.), and holiday promotions such as Labour Day, Black Friday, and Show Prices. Coupons and discounts cannot be backdated or applied to previous purchases.