FREE SHIPPING POLICY
General Terms
Free shipping applies only to parts orders over $89.99 (before taxes).
This offer is strictly for qualifying parts, not large items such as RC trucks, cars, planes, or boats.
When free shipping is offered, conditions apply as outlined below.
Free Shipping Eligibility
- Applies only to parcels that measure approximately 28 cm x 24 cm x 4 cm (bubble mailer) and weigh no more than 100 grams.
- Oversized, hazardous, or special-handling items may incur a processing fee. An invoice will be sent to you if applicable.
- A $19.99 insurance fee is added to all orders with free shipping to cover full protection against loss or damage during transit.
- If you order large items (e.g., RC trucks, cars, planes, or boats), you must select the correct shipping option during checkout.
- Choosing the wrong option (e.g., selecting “Free Shipping” on oversized items) will result in an additional invoice that must be paid before your order ships.
- Shipping calculations at checkout are estimates only. Due to varying box sizes, weights, and dimensions, extra charges may apply.
- Faster shipping methods may also carry additional costs.
The shipping cost shown at checkout is an estimate only.
As clearly stated at checkout and in our Store Shipping Policy, shipping rates provided by carriers are subject to change based on:
-
Final weight and dimensions
-
Oversize classifications
-
Carrier rate adjustments, which change frequently
Our checkout system is directly connected to shipping carriers, and all calculated shipping prices are estimates, especially for pre-order items that have not yet arrived in stock. Once the product is received and exact dimensions are confirmed, additional shipping charges may apply.
Free Shipping Limitations
- Cannot be combined with any other offers, promotions, or discounted items.
- Does not include oversized shipping fees — customers will be invoiced separately for oversize charges.
- Available for Canadian addresses only.
- Hazardous materials (fuel, glue, oil, rockets, batteries, liquids) are not eligible for free shipping and will incur standard shipping fees.
- Free shipping uses standard Purolator or Canada Post delivery (5–14 business days), depending on your location.
- Some remote or rural areas (e.g., Yukon, Northwest Territories, and other small towns) are excluded from free shipping.
- If your city or postal code does not qualify for free shipping at checkout, please contact our text support line to confirm eligibility.
Pre-Ordered Items
- Free shipping is not available for pre-ordered oversized parts.
- Oversize fees will be determined after the part arrives and will be invoiced separately.
- If your package exceeds bubble mailer dimensions, oversize fees will apply.
- You may cancel your pre-order within 3 days of purchase if you do not wish to pay oversize charges.
- After 3 days, the order becomes final sale, and shipping fees must be paid before the product is shipped.
Insurance, Coverage, and Signature Options
- All shipping carriers used by Big Boys With Cool Toys (BBWCT) cover up to $100 for loss, theft, or damage.
- Packages over $100 in value are not covered unless additional insurance is purchased by the customer.
- Customers can contact our Shipping Manager (available 7 days a week between 11 AM – 4 PM) to request:
- Additional insurance coverage on their shipment.
- Signature confirmation for delivery ($10 fee) to prevent the package from being left at the door.
- Insurance coverage must be added before the package ships.
- Customers who decline insurance accept full responsibility for any lost, stolen, or damaged packages in transit.
- To decline insurance, please text 647-321-1965.
Shipping Responsibility & Insurance Coverage Policy
Once an order has been shipped and picked up by the carrier, the shipment is considered to be in the carrier’s possession and control.
Insurance Coverage
-
All orders placed on our website are automatically insured up to $100 at no additional cost.
-
Customers who wish to purchase full-value insurance coverage must contact our Shipping Manager after placing their order.
-
An invoice will be issued for the additional insurance cost.
-
Once paid, the insurance funds are transferred directly to the shipping carrier for full coverage.
-
Lost or Damaged Packages (In Transit)
-
If a package is lost or damaged while in transit, a claim may be filed by:
-
The customer, and
-
Big Boys With Cool Toys, with the shipping carrier.
-
-
Claims may be submitted between 7 and 20 days from the shipment date, depending on the carrier’s policies.
-
This time frame allows the carrier the opportunity to locate and deliver the package.
-
If the package is not recovered, the reimbursement process will begin in accordance with the carrier’s insurance terms.
-
Money-Back Guarantee & Shipping Methods
-
Money-back guarantees apply only to express shipping services.
-
If ground shipping is selected with any courier, insurance claims do not guarantee a refund or reimbursement, even if coverage was purchased.
-
All refunds and reimbursements are subject to the carrier’s insurance terms, approval process, and any changes in carrier policies.
Delivered Packages & End of Liability
-
Once a package is marked as delivered by the carrier, the shipping contract is considered complete.
-
At that point, no insurance claims or liability may be filed with the carrier or with Big Boys With Cool Toys.
-
This includes, but is not limited to:
-
Packages reported missing after delivery
-
Deliveries made to PO Boxes, lockboxes, or shared mail areas
-
Locations within apartment buildings, complexes, subdivisions, or townhouses where multiple individuals may have access
-
Customers are responsible for ensuring a secure delivery location. We strongly recommend choosing a delivery address where packages can be safely received or arranging signature-required delivery when available.
Free Shipping and Order Cancellations
If you wish to cancel an order placed with free shipping (for example, if you do not wish to pay extra oversize or insurance charges):
- You must cancel within 24 hours of purchase by texting 647-321-1965 (direct line to the Shipping Manager).
- You will receive a confirmation once the order has been successfully canceled.
- After 24 hours, the order becomes final sale, and your package will be held until additional charges are paid.
- Products will be held in the shipping department for 90 days.
- After 90 days, unclaimed products will be donated to a children’s charity, and no refund will be issued.
In-Store Pickup
- Online orders can be picked up in-store.
- Choose “In-Store Pickup” at checkout.
- Once fulfilled, your order will be held for 90 days only.
-
After 90 days from notification, BBWCT reserves the right to discard or donate unclaimed items to charity.
-
In the absence of any communication from the customer for a continuous period of 90 days, the product shall be deemed abandoned. We will retain the item for up to 90 days, after which it may be disposed of at our sole discretion without further notice.
Returns on Free Shipping Orders
Free shipping covers outbound shipping only.
If you decide to return your item:
- BBWCT reserves the right to deduct incurred shipping costs from your refund.
- Refunds are issued only if the item is factory-sealed.
- Opened products must be shipped back at the customer’s expense.
- All hazardous materials remain non-returnable.
Additional Notes
- Free shipping does not apply to discontinued or discounted items.
- BBWCT will issue a separate shopping cart invoice for shipping charges if this applies.
- BBWCT ships Canada-wide, as well as to the USA and worldwide (shipping rates apply).
- Free shipping is not applicable to international destinations.
- BBWCT can only ship to the billing address of the credit card holder.
- By selecting “Free Shipping” on ineligible items (boats, planes, cars, etc.), you cannot cancel your order, as these items are marked final sale under our policy.
Final Reminder
Free shipping is a promotional service designed for small, lightweight parts orders within Canada.
Please ensure your cart qualifies before selecting this option. Incorrect selections may delay shipping until additional charges are paid.
For assistance or clarification, contact our Shipping Manager directly at 647-321-1965 (text line available 7 days a week, 11 AM – 4 PM).