{"title":"NEED HELP WITH  ONLINE  - CLICK HERE","description":"\u003cdiv dir=\"ltr\"\u003e\n\u003ch2 style=\"text-align: center;\"\u003eWHY DOES \u003cspan style=\"color: rgb(43, 0, 255);\"\u003eBIG BOYS WITH COOL TOYS\u003c\/span\u003e USE A TEXT LINE FOR ONLINE SUPPORT ONLY — AND NOT PHONE OR EMAIL?\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cspan style=\"color: rgb(248, 13, 13);\"\u003eDEDICATED CUSTOMER SUPPORT TEXT LINE: \u003ca href=\"tel:(647)%20321-1965\" value=\"+16473211965\" style=\"color: rgb(248, 13, 13);\" target=\"_blank\"\u003e647-321-1965\u003c\/a\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 class=\"small-promo-heading\" style=\"text-align: center;\"\u003e\u003cspan style=\"color: rgb(248, 13, 13);\"\u003e\u003cstrong\u003e** Response times From 2-3 HRS \u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cspan style=\"color: rgb(248, 13, 13);\"\u003e\u003cstrong\u003eOPEN 7 DAYS A WEEK — 10:00 AM TO 3:00 PM EASTERN Standard TIME\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cbr\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003ePLEASE NOTE: THIS IS NOT A WHATSAPP NUMBER. THIS IS A DIRECT TEXT-MESSAGE NUMBER.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eCUSTOMER COMMUNICATION HAS EVOLVED\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eBusiness communication has continued to change as technology has changed.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eIn the 1980s and 1990s, businesses relied heavily on fax machines.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eThrough the 2000s and into the early 2020s, email became one of the primary ways customers and businesses communicated.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eToday, in 2025 and beyond, smartphones are with most people throughout the entire day.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003ePeople check their phones and text messages frequently, often much more frequently than they check an email inbox.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eThat is why Big Boys With Cool Toys has evolved its customer-service system as well.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eInstead of sending an email, waiting for someone to read it, receiving a response hours or possibly a day later, replying to that email, waiting again, and continuing the conversation over several days, text messaging allows the conversation to move naturally back and forth throughout the day.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eYou send your question.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eA manager reviews it.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eYou receive the response directly on your phone.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eYou respond when convenient.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eAnother department or manager can become involved if required.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eAnd the entire conversation remains available in one place.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eWHY NOT JUST CALL?\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eBecause telephone calls can actually make complicated online issues take longer.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eA representative answering the telephone may not be the manager responsible for your particular issue.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eFor example, a shipping question may need the Shipping Manager.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eA warranty question may need the Warranty Department.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eA payment question may need Accounting.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eA technical question may require Technical Assistance.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eA pre-order question may require the Pre-Order Manager.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eOn a traditional telephone system, that can mean being placed on hold and transferred several times.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eWith our text system, your message can simply be directed to the appropriate manager while you continue with your day.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eThere is no need to sit on hold.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eThere is no need to repeatedly call back.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eThere is no need to explain the same situation several times.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eWHY NOT EMAIL?\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eEmail certainly still has its place, but for everyday customer-service conversations, it can be much slower.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eAn email conversation can stretch over several days simply because each person is waiting for the other person to open their inbox and respond.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eText messaging is much more immediate.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eMost customers already have their phone with them throughout the day, which means they can see the response, answer a quick question, send a photograph or screenshot, and continue the conversation without having to sit at a computer or constantly check their email inbox.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eTHE PURPOSE OF OUR TEXT SYSTEM\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eOur goal is not to make communication more difficult.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eIt is exactly the opposite.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eThe purpose of our dedicated text system is to reduce unnecessary hold times, eliminate repeated explanations, keep accurate written records, allow multiple managers to work together, allow customers to easily send photographs, screenshots and order information, reduce misunderstandings, protect customer privacy by not recording telephone conversations, and ultimately provide answers faster.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eWith seven managers connected through the system, seven days a week, customers have access to a significant amount of dedicated support without having to spend that time waiting on hold.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eTEXT: \u003ca href=\"tel:(647)%20321-1965\" value=\"+16473211965\" target=\"_blank\"\u003e647-321-1965\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003e10:00 AM TO 3:00 PM EASTERN TIME — 7 DAYS A WEEK\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eThis is a direct text-message number. It is not a WhatsApp number.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eSend your message, leave it pending, continue with your day, and allow the appropriate manager to review and respond.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eWe believe this provides a faster, clearer, more convenient, and better documented customer-service experience than traditional telephone calls or lengthy email chains.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003e⸻\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eThank you for contacting Big Boys With Cool Toys regarding any online questions, including shipping, warranty claims, returns, accounting, repairs, technical assistance, pre-orders, shipping timelines, order questions, or general customer-service inquiries.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eTo provide faster, more organized, and better documented support, we use a dedicated text-message system for online customer service instead of handling these matters by telephone or through long email chains.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eOur text-support platform connects seven managers through seven different mobile devices, allowing multiple departments and managers to communicate through the same customer conversation when necessary.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eInstead of a customer having to explain the same situation several times to different people, the complete written conversation remains available so another manager can review what has already been discussed and continue helping from exactly where the previous person left off.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eWhen you send your question during support hours, please leave your message pending and allow our team time to review it. Sending repeated messages before receiving a response can make the conversation more difficult to manage within the system.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eBy leaving your original message pending, the appropriate manager can review the question, investigate the situation if necessary, and respond during the support period.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eAnother major reason we use text support is because we intentionally keep online customer-service conversations in writing.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eTelephone conversations are not recorded because we respect our customers’ privacy and do not believe customers should have to have their telephone conversations recorded simply to receive assistance.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eKeeping the conversation in text provides a written record for both the customer and our staff.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eIf one manager begins helping you and another manager needs to become involved — for example, Shipping, Accounting, Warranty, Technical Assistance, Repairs, Pre-Orders, or Returns — the second manager can review the existing conversation instead of asking you to start the entire explanation again.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eText messaging also helps reduce misunderstandings because important information can remain together in the same conversation, including order numbers, tracking numbers, photographs, screenshots, part numbers, warranty information, shipping information, instructions, links, receipts, and previous responses.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eIMPORTANT COMMUNICATION POLICY\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003ePROFANE, ABUSIVE, THREATENING, DISCRIMINATORY, VULGAR, OR OTHERWISE INAPPROPRIATE LANGUAGE IS STRICTLY FORBIDDEN.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eTHIS INCLUDES SWEAR WORDS, CURSING, INSULTS, PERSONAL REMARKS, OR DISRESPECTFUL COMMENTS DIRECTED TOWARD THE COMPANY, OUR STAFF, OR ANYONE ASSISTING YOU.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eALL COMMUNICATION MUST REMAIN COURTEOUS, RESPECTFUL, AND APPROPRIATE.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eIF THESE EXPECTATIONS ARE NOT FOLLOWED, THE CONVERSATION WILL END IMMEDIATELY FOR A 24-HOUR COOLING-OFF PERIOD.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eYOU MAY TEXT AGAIN 24 HOURS LATER TO CONTINUE THE CONVERSATION USING APPROPRIATE LANGUAGE AND RESPECTFUL COMMUNICATION TOWARD OUR STAFF.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eTHREATS, DISCRIMINATORY LANGUAGE, VULGAR ABUSE, OR OTHER SERIOUSLY INAPPROPRIATE COMMUNICATION MAY RESULT IN THE CONVERSATION BEING ENDED WITHOUT FURTHER NOTICE.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\n\u003cstrong\u003eA BRIEF SUMMARY REPORT, TOGETHER WITH THE FULL DOCUMENTATION OF THE CONVERSATION, MAY BE PROVIDED TO THE APPROPRIATE AUTHORITIES WHEN NECESSARY.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eWE WANT TO KEEP COMMUNICATION RESPECTFUL SO OUR STAFF CAN CONTINUE ANSWERING YOUR QUESTIONS FULLY, CLEARLY, AND PROFESSIONALLY WITHOUT THE CONVERSATION BECOMING HOSTILE.\u003c\/strong\u003e\u003c\/h2\u003e\n\u003c\/div\u003e","products":[],"url":"https:\/\/www.bigboyswithcooltoys.ca\/collections\/need-help-with-online-click-here.oembed","provider":"Big Boys With Cool Toys","version":"1.0","type":"link"}