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General
Errors Big Boys with Cool Toys Inc makes every effort to
ensure the accuracy of the information published in our catalogs and on
our website(s). However, the documents and graphics published on this
site may contain technical inaccuracies or typographical errors. Big
Boys with Cool Toys Inc makes no representations about the suitability
of the information and graphics presented on this site. All such
documents and graphics are provided "as is" without warranty of any
kind. Pricing Errors
If an error
is made and a product is listed at an incorrect price, Big Boys with
Cool Toys Inc shall maintain the right to refuse or cancel any orders
placed at the incorrect price. If the order has been confirmed and
charged to your credit card, Big Boys with Cool Toys Inc shall
immediately issue a credit/refund. Product
Descriptions Big Boys with Cool Toys Inc and its affiliates
attempt to be as accurate as possible. However, Big Boys with Cool Toys
Inc does not warrant that product descriptions or other content of this
site is accurate, complete, reliable, current, or error-free.
Note: We do
not guarantee Big Boys with Cool Toys Inc prices listed on other
websites or price engines. Shipping & Returns RETURN MERCHANDISE POLICY If you receive a defective product
from Big Boys with Cool Toys Inc you may return it within 30 days for a
direct replacement. A defective product being returned directly to Big
Boys with Cool Toys Inc must be unused and in its original packaging. To
ensure quick and accurate replacement of warranty products we recommend
that you contact us for specific return instructions. Different
manufacturers handle warranties in different ways and it may be
beneficial to you to return the item directly to the manufacturer. Once
a product has been used, or after the 30 day period mentioned above,
you must refer to the manufacturer's warranty for policies regarding
repair or replacement due to manufacturing defects or other liability
concerns. Most manufacturers warranty their equipment for a limited time
and in limited ways and a used faulty product should be returned
directly to its manufacturer. Please call our Technical Support Line,
(905)-629-9366, if you are experiencing a problem with one of our
products and are uncertain as to what to do.
THINGS TO
REMEMBER WHEN RETURNING MERCHANDISE
Returns must be made
within 30 days of the invoice date and must be unused and in the
original package for a full refund or credit. If you are shipping a
return back, you MUST CALL US FIRST in order to get an authorization. No
returns on special customer orders will be accepted. BIG
BOYS WITH COOL TOYS INC ORDER PROCESSING You may order from us in
a variety of ways: Phone
Telephone and
Technical Support 905-629-9366
International Order Line 905-629-9366 Fax
Print
out the order form from this web site , fill it in
and Fax it to us
at: 905-629-3543 E-mail
Send us an E-mail
letter with the catalogue number, the quantity, the description and the
price for each item you might require: sales@bigboyswithcooltoys.ca
Be
sure to include your full shipping address or else we will not be able
to complete your quote. Note: that
E-mail is not a secure source of transfer. We do offer a secure server
with our on-line order form to protect your personal information. From
the Web Page
Fill in the electronic order form located on a
secure server in this electronic catalogue and simply send it to us by
clicking on the send button. PLEASE BE ADVISED THAT STORE PRICING
DOES VARY AND CAN CHANGE AT ANY TIME DUE TO IN STORE SALES AND PROMO'S
AND THEREFORE PRICE'S CAN BE DIFFERENT THAN OUR WEBSITE PRICING. |
| Big Boys
with Cool Toys believes strongly in maintaining the privacy of our
customers. To ensure your privacy, we have a number of procedures and
policies we follow in order to protect your personal information. When
you order products from Big Boys with Cool Toys, we collect your
contact information and financial information for the express purpose of
fulfilling orders and keeping our customers informed of new products
and specials. Your contact information is never shared
with other companies who may want to contact our customers. For your
protection, we do not store your credit card information.
All
sensitive personal or financial information is transmitted using a secured
connection directly to our web server using the Secure Sockets
Layer (SSL) technology. The use of SSL on our site ensures your
personal information is transmitted securely from your computer to our
ordering system. Please Note: We screen diligently for
Credit Card fraud! We pursue all legal avenues - advise credit
card companies, credit bureaus, and law authorities regarding any
suspicious, attempted, or experienced credit card fraud. |
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